1.Please be aware that shipping costs are higher than normal due to a sudden change in the pandemic status. We apologize for an inconvenience caused.
2. Currently we can only deliver select packs in the “Beijing and Shanghai Lockdown Packs” section of the store.
3. If a lockdown pack is ordered to be delivered to a city other than Beijing or Shanghai the cost will be refunded and the order canceled.
4. If and order for Beijing or Shanghai includes an item not in the lockdown section, only the lockdown items will be sent and the remainder of the order will be sent once the situation improves.
5. For Shanghai delivery, due to a packaging shortage, orders will be delivered cold chain up to the delivery address only, once delivered it will be in a plastic bag and will need to be collected ASAP so it remains chilled, delivery will be contactless only.
For Beijing orders can be delivered in thermo packaging, contactless only.
6. Packs will be delivered within 72 hours of ordering.
7. Please be aware we cannot take responsibility for orders that are delivered to compounds placed on “silence” periods once the delivery process is completed.
8. For Shanghai, once your order has been delivered you will receive a text (in English and Chinese) to go and collect.
9. For Beijing, once your order has been delivered you will receive a text (in Chinese) via SF express to go and collect.